OmniChat Integrator (Omnichannel Support and SDR Agents)
Custom omnichannel support hub for WhatsApp, websites, email, and CRM workflows, with AI agents, ticket routing, and team handoffs.
Custom omnichannel support hub for WhatsApp, websites, email, and CRM workflows, with AI agents, ticket routing, and team handoffs.
Key Features
- Integration with WhatsApp, website, email, CRM, and internal channels
- AI agents for SDR, triage, FAQ, and data collection
- Tickets with workflows, queues, owners, SLA, and history
- Team escalation with human handoff and preserved context
Benefits
- Capture and qualify leads even outside business hours
- Avoid lost conversations across WhatsApp, website, and internal teams
- Standardize the support path from first contact to resolution
OmniChat Integrator is an offer to build a support and sales hub around the client's process. It can connect WhatsApp, website chat, email, CRM, and internal tools; implement autonomous agents for SDR, lead qualification, FAQs, and initial triage; create tickets with status, priority, owner, SLA, and history; and let a conversation move from bot to sales, support, finance, or operations without losing context. The solution can start small, with one channel and an essential workflow, then evolve into more advanced automations as real demand appears.